Director of Operations

Resilient collaborator & insanely tenacious implementer

YOU: Are a principle leader within the company. You will help build a new kind of agency business model that promotes deeper collaboration with clients, broader creativity across new disciplines, advance personal growth and maintain daily enjoyment in the work.

THEM: A brand consultancy with design in its DNA. Their mission is to help clients create remarkable total brand experiences that are impossible to replicate.


  • Develop and continuously improve scalable systems and procedures (e.g. hiring, HR, IT, legal, resourcing, finance, systems)
  • Ensure necessary resources (e.g. office space, people, support functions) are available so we can operate effectively.
  • Ensure staff is well informed of current processes and tools
  • Ensure margin targets are maintained as our revenue grows
  • Connect, consult with clients as needed.
  • Help negotiate contracts and client agreements, procurement and vendor negotiations
  • Set financial and operational goals – and the plan and measure against them.
  • Ensure accounting and operational data is accurate   
  • Ensure project and retainer scopes of work are set up to meet strategic goals (e.g. profitability or sales).


  • 10+ years experience in an operations role at a professional services / consulting business.
  • Proven track record of building scalable, high performing businesses or departments.
  • Design/Advertising/Digital/ agency experience preferred.
  • Understand the components of client and project profitability and how to support improvement in profitability through effective hiring and staffing.
  • Solid working knowledge of finance/accounting, budgeting, contract negotiations, business development, and strategic planning.
  • Results-driven, organized, and proven ability to work independently and in a team-oriented environment

Contact Us

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